Nettingsolutions offers you the possibility to complement your CRM program with a centralized call center for your specific business. Nettingsolutions has experience providing First Level User Help Desk through e-mail or call center. Call scripts and e-mail answer templates can be developed and approved by your company. Availability and hotline hours can be defined according to your company’s needs. We can also implement Help Desks on a campaign basis.

We can setup an exclusive Latin American outbound calls call center:

• Call center operators in MX, BR and CO covering all countries
• Project Management
• Custom CRM tool
• Reporting

Completely outsource your contact center with us! Nettingsolutions will help you centralize your CRM initiatives by administrating customer product inquiries and product acquisition. With our CRM and Contact Center integration we will be able to manage each of your customers, by tracking and gathering customer information, allowing us the qualify them and direction them to the appropriate area of expertise.

Nettingsolutions’ call center agents currently serve a high-profile audience that includes engineers, architects, and product designers. As such, Nettingsolutions has a proven process to pick agents with a cultural and educational background that can clearly communicate with the target audience. This process can be assimilated to quickly serve the needs of your company. Additionally, call center agents are trained to meet sales and customer service goals for each client depending on their specific needs. Scripts, processes, and methodologies are designed to tailor the customer service experience by country and client.